This is hilarious on so many levels, but before I get into them, here’s one of my favorite commercials: Peggy.
Okay, the first thing that tickled my funnybone about this was that I had to view a YouTube ad before being able to see the Discover commercial.
Next, this is soooo typical of so many customer service departments of major companies. You talk to someone who doesn’t speak English well and who really isn’t interested in solving your problem.
Also, the accent is adorable! Anyone know if this is an accurate accent? My dd would know…Kelsey? Sounds Russian. Usually, you get someone from the Philippines.
I love how the phone wraps around each level of “upper management” before finally coming back around to…Peggy.
Finally, the look of frustration on the customer’s face is priceless and eerily familiar!
What say you? Ever encountered Peggy? Share your customer service experiences.
Sadly, many times. I’ve never gotten any from the Philippines, though. Mine are usually in India. To be fair, I’ve had some foreign reps who actually DID try to help to the best of their ability. On the other side, one “Peggy” cussed me out in half-English when I asked for someone who spoke better English because, honestly, I couldn’t understand her!
I have had a really hard time understanding most customer service reps whether or not they were from another country. LOL